Aspiring SOC Analyst/IT Helpdesk

Obsessed with security technologies

Glad to see you here! :) Aspiring defensive security professional passionate about hands-on security projects. Currently looking for a Helpdesk position.

What I’m working on

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T2 IT Support Incident resolution
Infrastructure Labs

I am building a simulated corporate IT environment to practice a variety of Tier-2 helpdesk scenarios in a controlled, hands-on lab. The environment includes multiple standard user accounts, administrative accounts, and network services to mimic real-world enterprise IT operations. This setup allows me to reproduce and troubleshoot common L2 incidents...

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Self-Hosted IT Helpdesk (Peppermint + Docker)
Infrastructure Labs

I am building a self-hosted IT helpdesk system to gain hands-on experience with ticketing platforms and internal support tooling. The system is deployed using Docker containerization and uses Peppermint, an open-source helpdesk and issue-tracking application, as the user-facing platform. Key focus areas include: Deploying and managing a containerized helpdesk environment...

Projects

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Deployment of Wazuh SIEM
Security Labs

Integrated and configured Wazuh SIEM to monitor, analyze, and respond to security events. A key objective was gaining familiarity with the MITRE framework, SCA scans, Wazuh agent configuration, SIEM alert triage and active response configuration, including tuning configuration files for features such as File Integrity Monitoring (FIM), active response policies...

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Self‑Hosted Security Lab
Infrastructure Labs

I designed and deployed a self‑hosted virtual hacking lab on my personal machine to practice networking, learning of blue team tooling, ethical hacking techniques in a controlled and isolated environment, and development of future infrastructure/web related projects. The lab simulates a small internal network consisting of an attacker, a victim,...

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T2 DNS Failure Troubleshooting
Infrastructure Labs

Project Overview Simulated a DNS resolution failure for a standard user in a controlled environment. Conducted a full Tier-2 troubleshooting workflow, systematically ruling out common causes before identifying and resolving the root cause: incorrect DNS server assignment. Scenario / Context User type: Standard (non-admin) account Operating system: Windows 10 /...

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T2 Authentication Failure Investigation
Infrastructure Labs

Project Overview Simulated an authentication failure affecting a standard user account in a controlled environment. Performed a Tier-2 authentication investigation using administrative tools and security logs to identify the root cause and restore user access while assessing potential security impact. Scenario / Context User type: Standard (non-admin) local user Operating...

Experience

Actively seeking my first professional role.
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Portugal | June, 2006 - January, 2026

Certifications

Badges & Skills

Education

Liceu Latino Coelho, High school
Portugal, Viseu, Lamego August, 2020 - June, 2025